Case Study – Stint | ChromeInfotech

STINT

On-demand local assistance
for any task.

CHALLENGES & SOLUTIONS

Jobs posted in the app can be of any type, it could be data entry, moving goods, homework or delivering lunch. So, their categorization was difficult as we have to cover almost all kind of Jobs. Hence, we had to come up with categories which can cover each type of possible jobs.

We don’t want to have many categories as this could trouble user and finding category from a long list is a bad idea, hence after doing lots of brainstorming and continuous discussions we came up with 8 categories.

1. Delivery
2. Labor
3. Digital
4. Academic
5. Professional
6. Creative
7. Entertainment
8. Others

We should show all these categories clearly on one screen and every category type has little difference in process of posting jobs. For example for Delivery Type of Jobs, Job poster has to provide locations (any number) where Job Taker has to go to the pickup point, delivery point or can have multiple pickups and delivery points.

Apart from the job listing, a User should be able to view and search jobs on the map which makes the job search much easier for the users. We also need to make sure that by default only those jobs displayed on the map which belongs to his geo area and his interested categories.

We provided custom options to User to set the categories and miles for which he can offer services. Based on miles and interesting categories provided by the Users, we set the default zoom level of map dynamically so that map shows the total number of jobs on the first screen and further user can zoom the map accordingly to the extent where the price of each job will show up.

To develop a simplified Arbitrary Process where admin freelancers/employees can make the judgment in case of any dispute between job provider and job taker.

We provided an option to both parties; Job Taker and Job Poster to mark the Job as disputed with one touch. Disputed transactions can be viewed by Admin Freelancer in Web admin panel. Admin can see the communication happened between the parties and other details of Job and can declare a winner with a single click. Once the winner is declared, the amount is adjusted accordingly in credit system/wallet of Job Poster and Job Taker.

No background check process from Client's end to check if the Job Takers are genuine or not. We needed a way through which User can verify themselves whether the one applying for Job is reliable or not.

It’s important for us Job takers user their real identity as pseudonyms are not accepted, ensuring that people behave responsibly, with their full and real name (and real photo).Social auth is also mandatory so that members link their Stint profile to their existing social network to increase trust amongst members. Phone numbers and emails both are verified. Job Poster can view the Social networking profile of job taker to ensure the person is reliable before assign job.