Patient. This is the patient under health care that can falls into any of the three categories-

• Person waiting for adequate healthcare.
• Someone receiving a particular healthcare.
• Somebody who has already received any kind of healthcare assistance in the past.

There is considerable lack of agreement about the precise meaning of the term patient who is in need of an Ambulance.

Driver. The driver will pick up the patient from his/her location and will drop at the nearest hospital.

Dispatcher. The Dispatcher will book the request for the ambulance and receive messages from the patient and even can chat with the patient.

Initially, the idea was to create a Minimum Viable Product that needed just a click or two for the patient to book an ambulance via the app. Similarly, we wanted to make sure that the driver won’t be puzzled in accepting the request and navigating to the exact location. The main challenge was to come up with most effective yet efficient features during the initial stages. Then adding other helpful features in the following stages.

For example, we did not intend to add the ‘Book Later’ option to the app as our goal was to make a Minimum Viable version of the app. But when compared to the real-world scenario, the Book Later option seemed realistic as well as a necessary requirement for the app. Because this feature will allow the user to reach hospitals for future doctor appointments.

We did not include the Driver Mapping option to multiple ambulance and QR code scanning in the very first version of our wireframes. But in the second version, we added these functionalities to make the platform much more convenient to use. After juggling between the pros and cons of multiple possibilities, we achieved a frictionless user experience for the Stanplus Platform.